Refund policy

RETURN AND REFUND POLICY

All sales are final. We will not accept any return or grant a refund if you have changed your mind about a particular purchase, so please choose carefully. Under quite limited circumstances we will accept return and refund the payment to you, please immediately notify us (tokio7@tokio7ny.com), if you believe you have encountered the following situations:

If the goods are faulty, vastly damaged, large difference from the description of the goods on our Site, the shipment of the goods vastly delayed, the goods were shipped to the wrong address, and you did not receive your purchased items, in all those cases we will accept return and issue refund of your purchase price. 

We will refund based on questions of authenticity. If available, confirmation or proof from a recognized authority is appreciated. The item must be postmarked for return within 48 hours. The 48 hours begins on the date the item is received via UPS documentation, or the date you pick it up in the store. Items must be returned in the exact condition they were sent. We will investigate the case and provide a refund for the item and the shipping costs if it is proven to be faux.